A good web hosting is not complete without a good support team. I only prefer those web hosting that is easily reachable. Either by phone, email, or through live chat. I most prefer using live chat, because i am an international user, and waiting at phone in internation calling rate is not fun at all 
… email is good if i require assitant. Live chat is extreme useful when your website is down or you notice short downtime at ipower hosting, quickly go to ipower homepage, and start the live chat session with support team, inform them on the problem, and they will get it fixed on the spot. Downtime is time sensitive scenario, and only can be analyst and fixed is the technical support is informed on the time of downtime. Easier for them to trace where the source of problem.
After you clicking the live chat button on the homepage, you will see a popup windows. Make sure popup blocker in your browser is off and allow this. Its very easy and clear of who you can to chat with. I selected live chat with ipower tech support, and the liveperson chat will begin shortly. Simple as that. And no cost at user side
I like the live chat features and good support from ipower hosting. Ipower starter plan start from $3.95.
Signup Ipower.com here